Frequently asked questions
Duna
That’s a great question.
What are your cancellation policies?
If the booking is cancelled less than 30 days before arrival, then a charge equal to 50% of the stay will be made. If the booking is cancelled less than 7 days before arrival, then a charge equal to the full booking amount will be made. In the event of a no show or booking reduction (after arrival date), the full cost of the booking is charged.
Please note: Different cancellation policies may apply when reservation was made via a 3rd party booking service (e.g. Booking.com, Airbnb, Expedia). Those bookings must be cancelled through the applicable provider and cannot be cancelled through us.
For group bookings (of more than 3 rooms), different policies may apply. Please check with us directly.
What form of payment may I use to pay?
We accept all major credit cards with a 3% transaction fee.
Do you offer airport pick-ups?
We do not. Ubers and taxis are widely available from SJU airport which is a short 10 min ride.
How far are you from the beach?
The beach is three blocks (a 5 minute walk) from DUNA.